This year, we are approaching our memberships a little bit differently. We’ve put a new online system in place where members can access and update their information through our dedicated members-only portal.
Through this portal, members can create online bookings and manage their details. The portal also removes the need for plastic membership cards, helping us to become a more sustainable and eco-friendly business!
We know that setting up your member portal can sometimes be a little tricky, so we’ve put together some handy step-by-step guides below. You can also find some answers to our most frequently asked questions.
We want to make this process as simple as possible for you, so if you are struggling, please get in touch at email@example.com and we will do our very best to help.
Accessing the portal as an existing member
If you’ve been a member with us since last year, then this is the guide for you. You should have previously received an email from us containing your new unique identifier. If you did not receive this email, please contact firstname.lastname@example.org.
Read the following guide if you’ve managed to set up your members portal, but are struggling to link your account with your friends or family members who also have memberships.
Booking member tickets
This guide explains how to book tickets through the members portal. You can also access the members tickets page here.
Logging in to the members portal
Find out how and where to log in to the members portal, once you have created your account.
Finding your membership PDF
This guide explains how to download your membership PDF. You can then use your PDF to receive your in-park discount.
- Why won’t the portal accept the number on my old membership card?
The number on your old membership card is no longer valid. You should have been sent a new unique identifier in an email from us in March.
- What is a unique identifier?
Your unique identifier is your new member number. It will be different from the number on your old membership card.
- I never received my new unique identifier, what do I do?
Please double-check your junk email folder in the first instance. If you still can’t find the relevant email from us, please contact email@example.com for further assistance.
- Why is the portal asking me to add an email for my child? My child is too young to have an email address.
Adding an email address for children is optional. Please untick the ‘Create account’ box before adding each child.
You can also input the same email with each member as long as you do not tick ‘create account’ on each member.
- How do I access my member discount when in the park?
Please download your membership PDF from the members portal. This can be found in ‘Order History’ section of the members portal. You can then show this PDF on your phone or as a print-out to staff members when making a purchase in the park.