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Through the members’ portal, members can create online bookings and manage their details.

We know that setting up your member portal can sometimes be a little tricky, so we’ve put together some handy step-by-step guides below.  You can also find some answers to our most frequently asked questions.

We want to make this process as simple as possible for you, so if you are struggling, please get in touch at and we will do our very best to help.


Step-by-step guides

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Accessing the portal as an existing member

If you’ve been a member with us since last year, then this is the guide for you.  You should have previously received an email from us containing your new unique identifier.  If you did not receive this email, please contact

Existing members set-up guide
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Linking memberships

Read the following guide if you’ve managed to set up your members portal, but are struggling to link your account with your friends or family members who also have memberships.

Linking memberships guide
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Booking member tickets

This guide explains how to book tickets through the members portal.  You can also access the members tickets page here.

Booking member tickets guide

Logging in to the members portal

Find out how and where to log in to the members portal, once you have created your account.

Members login guide
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Finding your membership PDF

This guide explains how to download your membership PDF.  You can then use your PDF to receive your in-park discount.

Membership PDF guide

Membership FAQs

  1. Why won’t the portal accept the number on my old membership card?
    The number on your old membership card is no longer valid.  You should have been sent a new unique identifier in an email from us in March.
  2. What is a unique identifier?
    Your unique identifier is your new member number.  It will be different from the number on your old membership card.
  3. I never received my new unique identifier, what do I do?
    Please double-check your junk email folder in the first instance.  If you still can’t find the relevant email from us, please contact for further assistance.
  4. Why is the portal asking me to add an email for my child? My child is too young to have an email address.
    Adding an email address for children is optional.  Please untick the ‘Create account’ box before adding each child.
    You can also input the same email with each member as long as you do not tick ‘create account’ on each member.
  5. How do I access my member discount when in the park?
    Please download your membership PDF from the members portal.  This can be found in ‘Order History’ section of the members portal.  You can then show this PDF on your phone or as a print-out to staff members when making a purchase in the park.

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