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(updated 31/05/2023)

Is the Safari Park open?
Yes, we are open 7 days a week.

How do I book tickets to visit the Safari Park?
All tickets must be booked in advance on our website.  You can book tickets here.

Do I need to book in advance?
We are online ticket sales only and all visitors are required to book in advance.  This includes our members and anyone with a pre-purchased ticket or gift card. Tickets are non-refundable, so please ensure you choose a date that suits you.

How long can I stay in the park?
Once you have entered the park, you are welcome to stay as long as you like until close.

How do I set up my members portal?
You can find lots of helpful information on setting up your members portal here.  This page contains handy step-by-step guides and answers to some frequently asked membership questions.

Can I adopt an animal?
Yes, you can! By purchasing one of our adoption packs you can helps us to look after our animals here in the park, and promote the conservation of animals out in the wild.  You can buy one here.

What’s for lunch?
We have lots of tasty takeaway options at our food kiosks throughout the park. Opening times for our kiosks will vary.  If you feel like being indoors, you can enjoy a delicious sit down meal in our food court.  Take a look at our menus here.

If you’d like to bring your own food, you can do that too. We’ve got lots of picnic benches and spaces where you can spread out, plus several undercover picnic areas.

Can I have a BBQ in the park?
If you fancy a BBQ, you’re welcome to use one of ours. BBQs can be booked on the day of your visit for a charge of £3 and our staff will have the BBQ lit and ready for your reserved time.  These can’t be booked in advance, but we do have plenty of availability. Simply ask at the ticket office upon entry to the park and the staff there will give you further instructions.  Please note that we do not permit disposable BBQs to be used in the park.

Can I book a group or school visit?
Yes, we’re taking bookings now and offer a special rate for schools and groups. You can find out more here.

How do I book my animal experience?
Animal experiences and vouchers can be booked here.

Are all areas of the Safari Park open as usual?
A few areas of the park may be closed at certain times, but there’s always plenty to see and do. To find out what to expect, please click here.

Is smoking permitted at the Safari Park?
We are a smoke-free park.   Smoking and vaping is only permitted in designated areas in the Safari Park carpark.  The smoking areas are clearly signposted.

What do I do if I need first aid assistance in the park?
Please make yourself to known to any member of staff.  They will then radio for a first aider to come to your location.

How do I get in touch?
Our customer satisfaction rate is high, and we’re pleased to say that most of our visitors are very happy with their day at the Safari Park. However, we know that sometimes things can go wrong and you may not have been satisfied with your visit. If you have a complaint, or something you’d like to bring to our attention, then please email us at All complaints are taken very seriously as they help us build a better experience for you, and you’ll receive a reply within 14 working days.


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