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(updated 31/01/2023)

Is the Safari Park open?
We are now temporarily closed for winter.  We will reopen on the 18th of March 2023.

How do I book tickets to visit the Safari Park?
All tickets must be booked in advance on our website.  Tickets are currently unavailable to buy as we move to a new ticketing system.

When will your adoption packs/gift cards/memberships be back in stock?
We are in the process of moving to a new ecommerce platform and as such none of the above items are available for sale.  We will update our website once this process has been completed.

How long can I stay in the park?
Once you have entered the park, you are welcome to stay as long as you like.

Do I need to book in advance?
We are now online ticket sales only and all visitors are required to book in advance.  This includes our members and anyone with a pre-purchased ticket or gift card. Tickets are non-refundable, so please ensure you choose a date that suits you.

What’s for lunch?
We have lots of tasty takeaway options at our food kiosks throughout the park. Opening times for our kiosks will vary.  If you feel like being indoors, you can enjoy a delicious sit down meal in our food court.  Take a look at our menus here.

If you’d like to bring your own food, you can do that too. We’ve got lots of picnic benches and spaces where you can spread out, plus several undercover picnic areas.

If you fancy a BBQ, you’re welcome to use one of ours. These can’t be booked in advance, but we do have plenty of availability so just ask on arrival. We’ll even provide the coal and light it for you, free of charge.

Can I book a group or school visit?
Yes, we’re taking bookings now and offer a special rate for schools and groups. You can find out more here.

How do I book my animal experience?
If you’ve received an animal experience voucher and would like to book, you can do so here.

I’m a new member. How do I pick up my membership card?
You can collect your membership card on your first visit to the Safari Park.

Are all areas of the Safari Park open as usual?
A few areas of the park may be closed at certain times, but there’s always plenty to see and do. To find out what to expect, please click here.

Are some areas of the Park closed or operating differently?
Yes, there are a few areas that will be operating a bit differently. They are as follows:

  • The indoor sea lion display will not take place. The new sea lion habitat is open and our sea lions have returned to the Park, but they are still settling into their new surroundings. We expect the sea lion display to restart later in the year and, in the meantime, you can see the sea lions in their outdoor area and meet their keepers in live training demonstrations, which take place at 1pm and 3pm every day and last for approx 15 minutes.
  • The boat trip to Chimp Island has not restarted. Unfortunately, after two years on dry land our boats just aren’t fit for sailing.  We’re working on a solution to this but, for now, you can only view our chimps on foot.
  • Our Safari Bus is not running. This means that visitors who arrive without their own transport will be unable to visit the drive-thru. If you don’t have a car, not to worry. The majority of our animals can be viewed from the platforms or animal enclosures.

Is smoking permitted at the Safari Park?
We are a smoke-free park.   Smoking and vaping is only permitted in designated areas in the Safari Park carpark.  The smoking areas are clearly signposted.

How do I get in touch?
Our customer satisfaction rate is high, and we’re pleased to say that most of our visitors are very happy with their day at the Safari Park. However, we know that sometimes things can go wrong and you may not have been satisfied with your visit. If you have a complaint, or something you’d like to bring to our attention, then please email us at All complaints are taken very seriously as they help us build a better experience for you, and you’ll receive a reply within 14 working days.


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