Skip to Main Content

Last updated 03/04/2024

Is the Safari Park open?
Yes, we are open seven days a week from 10am until 5.30pm.  We will stay open until 7pm on the 4th and 25th of May.

Do I need to book in advance?
We are online ticket sales only and all visitors are required to book in advance.  This includes our members and anyone with a pre-purchased ticket or gift voucher. Tickets are non-refundable, so please ensure you choose a date that suits you.

Under 3s are free.  Do I still need to book them in?
Yes, it is important for us to have a record of how many guests are in the park on any given day.  Please use the free ‘Under 3s’ option on the booking form to add your child to your booking.

We are planning to come as a group in more than one car.  What’s the best way to organise this?
To avoid delays or separation in the arrival queue, we recommend creating one booking per car.

How long can I stay in the park?
Once you have entered the park, you are welcome to stay as long as you like until close.

How do I set up my members portal?
You can find lots of helpful information on setting up your members portal here.  This page contains handy step-by-step guides and answers to some frequently asked membership questions.

Can I adopt an animal?
Yes, you can! By purchasing one of our adoption packs you can helps us to look after our animals here in the park, and promote the conservation of animals out in the wild.  You can buy one here.

What’s for lunch?
We have lots of tasty takeaway options at our food kiosks throughout the park. Opening times for our kiosks will vary.  If you feel like being indoors, you are welcome to enjoy your meal in our food court.  Take a look at our menus here.

If you’d like to bring your own food, you can do that too. We’ve got lots of picnic benches and spaces where you can spread out, plus several undercover picnic areas.

Can I have a BBQ in the park?
If you fancy a BBQ, you’re welcome to use one of ours, subject to availability. BBQs can be booked on the day of your visit for a charge of £5 and our staff will have the BBQ lit and ready for your reserved time.  These can’t be booked in advance, but we usually have plenty of availability. Simply ask at the ticket office upon entry to the park and the staff there will give you further instructions.  Please note that we do not permit disposable BBQs to be used in the park.

Can I book a group or school visit?
Yes, we’re taking bookings now and offer a special rate for schools and groups. You can find out more here.

How do I book my animal experience?
Animal experiences and vouchers can be booked here.

Can I book a birthday party in the park?
Yes, you can find more information on our birthday party package here.

Are all areas of the Safari Park open as usual?
A few areas of the park may be closed at certain times, but there’s always plenty to see and do. To find out what to expect, please click here.

Is smoking permitted at the Safari Park?
We are a smoke-free park.   Smoking and vaping are only permitted in designated areas in the Safari Park carpark.  The smoking areas are clearly signposted.

What do I do if I need first aid assistance in the park?
Please make yourself to known to any member of staff.  They will then radio for a first aider to come to your location.

Can I charge my electrical vehicle in the park?
Yes, we have 4 EV charging points in the park.  Tariff charges are set at £0.30 per kWh with a £1.00 minimum fee.  An overstay charge of £5 will be applied after 4 hours.

Can I bring my dog into the park?
Pet dogs are not allowed to enter the park. If you arrive with your pooch, you are welcome to use our kennels.  More information can be found here.

How do I get in touch?
Our customer satisfaction rate is high, and we’re pleased to say that most of our visitors are very happy with their day at the Safari Park. However, we know that sometimes things can go wrong and you may not have been satisfied with your visit. If you have a complaint, or something you’d like to bring to our attention, then please email us at All complaints are taken very seriously as they help us build a better experience for you, and you’ll receive a reply within 14 working days.


Newsletter Signup

Sign up for our monthly newsletter to stay up to date with latest park news, updates on the animals and events.