Is the Safari Park open?
Yes! We are open five days a week. From the 1st of November, we will be closed every Tuesday and Wednesday. The last day of the 2023 season is the 23rd of December.
When is last entry to the drive-thru reserves?
As the nights are now darker, last entry to the drive-thru reserves is 2.45pm.
How do I book tickets to visit the Safari Park?
All tickets must be booked in advance on our website. You can book tickets here.
Do I need to book in advance?
We are online ticket sales only and all visitors are required to book in advance. This includes our members and anyone with a pre-purchased ticket or gift card. Tickets are non-refundable, so please ensure you choose a date that suits you.
How long can I stay in the park?
Once you have entered the park, you are welcome to stay as long as you like until close.
When does your Christmas Spectacular event begin?
Our Christmas Spectacular begins on the 24th of November and runs until the 23rd of December. You can find more info here.
Do I need to purchase a ticket to attend a performance of ‘Santa Claus and the Dragon Who Didn’t Like Christmas’?
Yes, tickets are available for £3 per person. Under 1s go free. Tickets can be purchased alongside your admission tickets. Find out more here.
Are the sea lion training demonstrations currently running?
Please note that following the recent births of our sea lion pups, there may be some changes to our regular schedule. Please keep an eye on the in-park blackboard for notice of talks or demonstrations being held by the team on the day.
How do I set up my members portal?
You can find lots of helpful information on setting up your members portal here. This page contains handy step-by-step guides and answers to some frequently asked membership questions.
Can I adopt an animal?
Yes, you can! By purchasing one of our adoption packs you can helps us to look after our animals here in the park, and promote the conservation of animals out in the wild. You can buy one here.
What’s for lunch?
We have lots of tasty takeaway options at our food kiosks throughout the park. Opening times for our kiosks will vary. If you feel like being indoors, you can enjoy a delicious sit down meal in our food court. Take a look at our menus here.
If you’d like to bring your own food, you can do that too. We’ve got lots of picnic benches and spaces where you can spread out, plus several undercover picnic areas.
Can I have a BBQ in the park?
If you fancy a BBQ, you’re welcome to use one of ours, subject to availability. BBQs can be booked on the day of your visit for a charge of £3 and our staff will have the BBQ lit and ready for your reserved time. These can’t be booked in advance, but we usually have plenty of availability. Simply ask at the ticket office upon entry to the park and the staff there will give you further instructions. Please note that we do not permit disposable BBQs to be used in the park.
Can I book a group or school visit?
Yes, we’re taking bookings now and offer a special rate for schools and groups. You can find out more here.
How do I book my animal experience?
Animal experiences and vouchers can be booked here.
Can I use my gift voucher to buy tickets to the park?
Yes, you can. Please book online using the ‘Complimentary’ ticket option on the booking form and enter the number of people attending the Safari Park. The cost of the admission will be taken from the gift voucher at the till booth. Please remember to bring the gift voucher with you on the day or you will be required to purchase admission tickets.
Any outstanding balance can be paid by cash or card. Any money remaining on the voucher can also be used within our gift shops, at our food outlets and for amusement tokens.
Can I book a birthday party in the park?
Yes, you can find more information on our birthday party package here. Please note that bookings are now closed for the 2023 season.
Are all areas of the Safari Park open as usual?
A few areas of the park may be closed at certain times, but there’s always plenty to see and do. To find out what to expect, please click here.
Is smoking permitted at the Safari Park?
We are a smoke-free park. Smoking and vaping are only permitted in designated areas in the Safari Park carpark. The smoking areas are clearly signposted.
What do I do if I need first aid assistance in the park?
Please make yourself to known to any member of staff. They will then radio for a first aider to come to your location.
Can I charge my electrical vehicle in the park?
Yes, we have 6 EV charging points in the park. Tariff charges are set at £0.30 per kWh with a £1.00 minimum fee. An overstay charge of £5 will be applied after 4 hours.
How do I get in touch?
Our customer satisfaction rate is high, and we’re pleased to say that most of our visitors are very happy with their day at the Safari Park. However, we know that sometimes things can go wrong and you may not have been satisfied with your visit. If you have a complaint, or something you’d like to bring to our attention, then please email us at firstname.lastname@example.org. All complaints are taken very seriously as they help us build a better experience for you, and you’ll receive a reply within 14 working days.